Licensing


TouchGraph Navigator Desktop

  • Navigator Desktop allows you to perform analysis on your local computer.
  • You can publish the resulting images, export data, and share project files.
  • Navigator Desktop does not support displaying the interactive visualization on the web, for that you need a Navigator Web license.
  • Navigator Desktop license is a perpetual license registered to a single named user.


TouchGraph Navigator Web

  • Navigator Web allows you to host the visualization on your server and let others view it through a web browser.
  • The Navigator Web license allows an unlimited number of viewers.
  • Navigator Web is licensed on an annual basis, and is bound to a single specified website.
  • Navigator Web includes a free perpetual single user Navigator Desktop license. Using Navigator Desktop the licensed user can specify how data files should be opened by Navigator Web.
  • A project file needs to be created using the desktop version for the results to be displayed on the web. Different data sets can be displayed on the web as long as they have the same format as the project file.

Support


Quality support is central to TouchGraph's customer care strategy. TouchGraph Navigator Desktop comes with 30 days of installation support by default. You can also purchase a package with 1 year of support and upgrades. TouchGraph Navigator Web comes with 1 year of support for the duration of the annual license. Please email your support requests to

Standard Support for Navigator Desktop

Covers:
  • problems with installing the product
  • problems with using the product
  • upgrade assurance for all minor upgrades
  • upgrade assurance for major upgrades during the support period of 30 days

1 Year Support for Navigator Desktop / Navigator Web

Covers:
  • problems with installing the product
  • problems with using the product
  • help with general questions
  • highest priority for support requests
  • highest priority for bug fixes
  • highest priority for requested features
  • upgrade assurance for all minor upgrades
  • upgrade assurance for major upgrades during the support period of 1 year